Frequently Asked Questions

What if my garment doesn't fit?

If the garment doesn't fit the way you want, no worries! We offer free remakes & alterations.

To qualify, please complete a Fit Review within 30 days of receiving your order. Start the resolution process by emailing us at support@beaubello.com following the process in the Fit Review Guide.

To qualify for an alterations or remake, please complete your Fit Review within 30 calendar days of delivery. See Alterations & Return Policy, for full details.

What is the difference between a custom-fit shirt and a made-to-measure shirt?

A custom-fit shirt is tailored specifically to your unique measurements and preferences using advanced algorithms. A made-to-measure shirt is typically based on standard size charts with limited customization options.

How custom is the fit really?

BeauBello offers a highly personalized custom fit. Our EasyFit algorithm carefully considers your body shape, shoulder width, chest size, waist size, sleeve length, bicep size, and neck size to create a shirt that is tailored to your unique measurements and preferences. This level of customization ensures a perfect fit and a flattering appearance.

Where do you source your fabrics?

BeauBello sources its fabrics from renowned textile mills around the world, prioritizing quality, sustainability, and ethical practices. We are proud to use bamboo textile sourced in China, a sustainable and eco-friendly material known for its softness, breathability, moisture-wicking properties, antibacterial qualities, and hypoallergenic nature. By using bamboo textile, BeauBello demonstrates its commitment to providing high-quality, eco-friendly products.

What are the care instructions?

To ensure the longevity and quality of your BeauBello shirt, follow these care guidelines: machine wash on a gentle cycle with cold water and a mild detergent. Tumble dry on low heat or hang to air dry. If necessary, iron on a low setting. Avoid using bleach or fabric softeners. For delicate fabrics, dry cleaning is recommended.

How can I view my order history?

To view your order history on BeauBello, log in to your account and navigate to the "My Account" or "Account Settings" section. From there, you should find a tab or option labeled "Orders," "Order History," or something similar. Click on this tab to view a list of your previous purchases, which you may be able to filter by date, status, or product type. If you have any trouble finding your order history, please contact BeauBello's customer support team for assistance.

How do you approach supply chain ethics?

BeauBello is committed to ethical and sustainable supply chain practices. We conduct regular supplier audits, require our suppliers to comply with fair labor practices and environmental responsibility, and source materials from suppliers who prioritize ethical and sustainable practices. We strive for transparency in our supply chain by sharing information with our customers about our sourcing practices and ethical commitments. By prioritizing ethical and sustainable supply chain practices, BeauBello aims to contribute to a more just and equitable world.

How long does it take to receive my order?

Our typical production time is 2-3 weeks. Shipping times may vary depending on your location.

Can I customize the collar style, cuff style, or other details of my shirt?

Which payment method do you accept?

BeauBello accepts a variety of secure payment methods to ensure a convenient and hassle-free shopping experience. We accept major credit cards, debit cards, and Apple Pay. Please note that payment options may vary depending on your location.

Can I checkout as a guest?

Yes, you can checkout as a guest on BeauBello. If you prefer not to create an account, you can still complete your purchase by entering your shipping and payment information directly during the checkout process. However, creating an account will allow you to save your information for future purchases and track your order history.

I have not received my order confirmation email. Has my order gone through?

If you haven't received your order confirmation email, it might have been delayed or gone to your spam folder. Check your spam or junk folder, search your inbox using keywords like "order confirmation," "BeauBello," or your order number, or contact BeauBello customer support for assistance. You can reach them by email at info@beaubello.com or by phone at 0123 456 789.

Can I change or cancel an order once it has been placed?

You may be able to change or cancel an order once it has been placed, but the specific policies may vary depending on the stage of order processing. If you notice an error immediately after placing your order, contact BeauBello's customer support to request changes or cancellation. However, once your order has been shipped, it may be more difficult or impossible to make modifications. Always refer to BeauBello's official order cancellation policy for the most up-to-date information.

How can I track my order?

To track your BeauBello order, log in to your account and navigate to the "My Account" or "Account Settings" section. From there, you should find the "Orders" or "Order History" tab. Locate the specific order you want to track and click on it to view its details, including the tracking number and a link to the shipping carrier's website. Use the tracking number to track your package on the shipping carrier's website. If you have any trouble tracking your order or cannot find the tracking number, please contact BeauBello's customer support team for assistance.